Infrastructure:

Support

We deliver superior customer service by combining quality, a sense of urgency and a passion for total customer satisfaction.

Security

We maximize our network security protection by adding Cisco Guard XT appliances and Arbor Peakflow protection against DDOS attacks that could harm your business.

Physical Security

• Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centers.
• We maintain digital video surveillance of the entire Network Operations Center, with full on-site and off-site recording.

Network Technicians

• We require that the networking and security teams working in our data centers be International certified.
• Our International Certified Network Technicians are trained to the highest industry standards.
  
• Security certifications — CISSP, SSCP, CEH
• Microsoft certifications — MCP, MCSA, MCSE
• Red Hat certifications- RHCE, RHCT
• Cisco certifications — CCNA, CCIE

Network
100% Network Uptime Isn't Wishful Thinking, It's A Guaranteed Reality

We know that every second your network is down you're losing opportunities, revenue and the confidence of your users and visitors. So we decided to do something about it.

Our 100% Network Uptime Guarantee...

• To provide multiple redundancies in the flow of information to and from our data centers, we partner with eight network providers.
• Every fiber carrier must enter our datacenters at separate points. This is to protect you from complete service failures caused by an unlikely network cut.
• You get the fastest and most reliable network connections because our Proactive Network Management methodology monitors route efficiency and end-user performance, automatically improving the network's topology and configuration in real-time.
• The network's configuration, co-developed with Cisco, guards against any single points of failure at the shared network level.

The Network Operations Center uses industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operations Center also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS, SSH, TELNET, and POP3. We provide network monitoring of the Local Area Network, Internet connectivity (all routers, switches, and wiring).

Environment

Precision-controlled air conditioning systems protect and cool mission-critical servers and equipment in the Network Operations Center. The facility is controlled by York quad-compressor / dual-blower redundant systems. These systems provide a virtually dust-free and particle-free computing environment with temperature, humidity, and air-quality regulation.